FAQ
Order Enquiries
I haven't received any updates/emails about my order. What should I do?
Please check your spam/junk folder first. If you still haven't received anything, contact our customer service team, and we will provide you with the necessary information.
I’m experiencing issues with the website while trying to place an order. Can you help?
We occasionally perform maintenance on our site. If you're experiencing issues, please try again after some time or contact our team for assistance.
Can I get a refund if I change my mind about a product after ordering?
If your order has already been dispatched, you will need to return it unopened for a refund. If it hasn’t been dispatched, contact our team immediately to cancel your order.
Shipping Issues
Why is my delivery taking longer than expected?
We aim to deliver your order as quickly as possible, but delays can occur. Please refer to the tracking information in your confirmation email and contact our team if your order hasn’t arrived within the expected timeframe.
Do you offer international shipping?
Yes, we offer international shipping. However, customers are responsible for any additional import and customs duties.
The tracking status hasn't updated. Is there an issue with my order?
Tracking only updates upon delivery attempts. If there are no updates, your order is still in transit. Contact our team if your order hasn’t arrived within the specified timeframe.
Product Issues
I received the wrong item. How can this be resolved?
Please send us a photo of the received items along with your order details, and we will arrange for a replacement.
My product arrived damaged/broken/leaking. What should I do?
Contact our customer service team with photo evidence, and we will arrange for a replacement or another suitable solution.
Product Information
Why does the color or strength of the oil differ between different sizes of bottles?
We maintain consistency across all our products, but variations can occur due to different batches and bottle sizes. If there is a significant discrepancy, please contact our team.
Are your products vegan and animal-friendly?
Yes, all our products are crafted with a commitment to being vegan and animal-friendly.
Can I learn more about the ingredients and history of the products?
Absolutely, we have a dedicated section on our website and regularly updated blogs that provide insights into the rich history and unique properties of our collections.
Reviews and Feedback
I love your products! How can I leave a review?
We appreciate your feedback! You can leave reviews on our website, Facebook, Trustpilot, or any other review platform you prefer.
Do you have any educational resources on your products?
Yes, we believe in educating our customers about our unique and diverse products. Check out our blogs and dedicated pages for in-depth information and insights.
Miscellaneous
Can I exchange the products in the collection sets?
Collection sets are pre-defined and cannot be altered. However, you can purchase individual products separately to tailor your selection.
I have more questions about your products. How can I reach out?
Feel free to contact our customer service team through email, or you can reach us on our social media platforms. We’re here to help!
Remember to adjust any information as necessary to better fit your company’s policies and practices.